Traction Guest has strong password requirements in place, and passwords cannot be retrieved, only reset. Traction Guest allows for multiple administrators under the same account, preventing the sharing of passwords between multiple users.
Behavioural data including all visitor inputs, date and time of sign in/out, hosts, and location can be exported to .csv format through the Traction Guest UI. Records can also be searched and filtered in the UI itself.
Traction Guest’s iPad app is designed to retain data in the event of a connection loss, and will sync all sign-in data upon reconnection. Guests can still sign in on the iPad when it’s offline. Traction Guest supports Guided Access mode to prevent visitors from tampering with the iPad.
Legal documents signed in DocuSign through Traction Guest are stored in the DocuSign account and can be automatically forwarded to any e-mail address if chosen. If required, all data from a customer’s account can be exported and provided to the customer upon special request.
Fatal Issues that result in a customer’s inability to fulfill critial business functions that have no reasonable work around.
Serious issues significantly impacting use of Traction products.
All other issues, eg. how-to questions, reporting issues.
New releases including new functionality are typically available once a month or more. Releases include documentation, ie. release notes including videos to showcase new functionality to all customers.
Traction employees all undergo background criminal checks and sign a NDA upon hire. We do not use consultants/contractors. Traction Guest employees do not have access to customer data, it must be granted by customers.