Security First: Building a Rock Solid Visitor Management Process

Workplace security used to be straightforward: protect your facilities along with the people and data inside. Add an alarm, maybe a security guard, and you’re set.

Okay – maybe it wasn’t quite that simple, but as we moved into the digital era, companies started investing heavily in IT and cybersecurity. In fact, this market has grown so rapidly that it’s expected to reach $120 billion by next year.

Security Guard uses Traction Guest

The reality is facilities, IT and security need to work together to prevent risk with nearly 50% of organizations believing an interdepartmental plan will lead to improved security measures.

To achieve this integrated approach, security must be considered in every organizational process. From the moment someone is invited to your office until they drive away, you must evaluate each interaction. You can look at:

  • The processes implemented to make sure there are no opportunities for risk
  • The tools used to move visitors through facilities to ensure they meet security requirements
  • The integrations moving data into a single system, so information gaps are filled and data becomes actionable

Each piece plays a critical role in a visitor management plan, but it’s imperative that they all work together to keep your facilities, people and data safe.

Processes You Implement

As your organization reviews the visitor management process, it’s important to identify the necessary security protocols that need to be enforced, such as:

  • Comparing new visitors to custom or third-party watchlists, so undesirable individuals aren’t permitted entry
  • Integrating ID scanning with the visitor management process, so security personnel can verify government-issued ID
  • Understanding who is the facility to effectively communicate with visitors and employees if an emergency arises

With these processes in mind, you can identify potential security gaps and select a technology that will act as a bridge.

Tools You Use

Beyond identifying a VMS that supports your security protocols, you should select a platform that puts your data and facility security on par with its own. There are a few questions to uncover this information from VMS providers:

  • Does the VMS allow my organization to choose where data is stored?
  • Has the VMS provider undergone a third-party evaluation of its security measures?
  • Can the platform help my organization comply with data regulations?

We asked ourselves these questions and we’re proud to answer “yes” to each question.

Traction Guest is built with your security and compliance in mind. Whether you need to store your data locally or comply with the EU’s General Data Protection Regulation, we’ve built our technology to support your requirements. This dedication to our customers’ security sparked our desire to be one of the first VMS providers to receive the SOC 2 Type-1 Attestation, demonstrating our commitment to excel our service through three key controls: security, availability and confidentiality.

Integrations You Leverage

Once a technology has been identified to bridge security gaps, it’s time to make visitor information actionable. Leveraging secure integrations, start to connect your data, while improving efficiency in the visitor process.

For instance, our Assisted-Check-In (ACI) integration with Gemalto’s ID scanners allows enterprise organizations to seamlessly bring airport-grade ID validation into the visitor management process. While connected to our core features like pre-registration and watchlists, ACI provides you with a safer and more accurate check-in accompanied by a better experience.

As organizations set out to improve security, taking an interdepartmental approach will lead to greater results. To see how we’ve put security at the forefront of our development, book a demo with a member of our team.