Traction Guest sets a new security standard in the cloud VMS (Visitor Management System) category by adding Assisted-Check-In, a process that uses high-end ID scanners to give enterprises a faster, more reliable way to bring visitors on-site.
Today, with the announcement of our Assisted-Check-In module, we’re confirming our dedication to leading the VMS (Visitor Management System) category in enterprise security.
VMS began as a digital replacement for the lobby log-book in the form of iPad-based Self-Check-In experiences. Now, Traction Guest is taking VMS beyond the lobby with Assisted-Check-In, which allows security professionals—such as guards at external gates—to use high-end ID scanners (like the ones at airport security) to verify visitors’ government-issued ID as part of their visitor management process.
Whether companies choose to stick with Self-Check-In or add Assisted-Check-In to the equation, most of the platform functions remain the same. Either way, Traction Guest allows administrators to add visitors to a guest list and send them email invites. Once a guest is on-site, the system ensures they are on the guest list, screens them against watchlists, notifies the host of their arrival, takes them through a customized set of questions, has them sign legal documents like NDAs, shows them safety briefings and emergency information, and takes their picture for a custom security badge. Just like always.
The key differences are speed and control. Assisted-Check-In takes guests through the check-in steps faster and makes sure their ID is valid and accurate. This makes the entire process more convenient and secure.
“When it comes to meeting compliance requirements and keeping personnel, data and facilities safe, most enterprises face a significant gap,” says Traction Guest CEO Keith Metcalfe. “Assisted-Check-In fills that gap by allowing security officers to instantly check in visitors by verifying their government-issued ID. In cases where organizations don’t need visitors to sign documents or take a picture, they can bypass the iPad-based Self-Check-In completely with Assisted-Check-In, or combine both processes. The result is greater speed, accuracy and control.”
Assisted-Check-In gives administrators more options, and more control over the entire Visitor Management process. At potentially busy access points like parking booths, external gates or lobbies, security staff can scan and verify a passport or driver’s license in seconds, speeding up the process while also making it safer, since staff will be able to identify security risks or unwanted visitors instantly, and before anyone gets anywhere near an office.
After that, administrators can completely replace the iPad-based Self-Check-In experience with Assisted-Check-In, or combine it with any number of the familiar Self-Check-In functions: whatever best serves their needs. With the power to choose, administrators can craft a more convenient guest experience that bolsters security.
Traction Guest’s recent development has centered on security. CTO Cameron Wiebe explains: “We’ve discovered that a significant barrier for any security system is the level of cooperation and buy-in from everyone involved. Security may not be everyone’s favorite thing, but if we can make it painless, it’s easier for security staff and visitors to embrace the security plan, which actually makes it much more effective.”
“Assisted-Check-In is just the first step in a larger journey that is expanding the boundaries of what Visitor Management is and will be in the near future” says Metcalfe. “We’re just getting started.”