Sales Operations Manager

As a Sales Operations Manager at Traction Guest, your priority manages support functions essential to sales force productivity. These include planning, reporting, quota setting and management, sales process optimization, sales job design, sales training, sales program implementation, and sales compensation design and administration.

Traction Guest’s hiring philosophy is based on culture, intelligence and then skills. Here’s what we mean by that:

Culture

Culture is important at Traction Guest. It is more than a place to work. We are looking for people who want to join an active community of engaged individuals who see business as more than just a vehicle to make money. We care about our people, wider community and planet.  Come join us on this journey!

Traction Guest is a group of entrepreneurs committed to creating ecstatic clients, doing enjoyable work and being efficient in everything we do.  We fail fast and love to innovate. Change is our middle name. Our values don’t just sit on a glossy page.  We live them every day.  Our values are the cornerstone of who we are – do they resonate with you?

  • Embrace Knowledge
  • Do the right thing
  • Seek adventures and smiles
  • Healthy hearts and heads
  • Pursue opportunity
  • Build community

Intelligence

People often ask what it takes to succeed at Traction Guest – you’ve got to be smart, without having an ego. What does that mean? Imagine working with a group of your smartest friends who all love to learn. Everyone is always pushing each other to grow and innovate at a pace that can only be called furious. We are never idle or stagnant. We seek and share knowledge. We are comfortable with the unknown. We are tenacious and like to push boundaries.

Skills

Tractionites come from a variety of backgrounds, and we are eager to find people that are from non-traditional backgrounds. Typically, we find that people are successful in this role when they have:

  • 8+ years of sales operations experience in on a SaaS product offering environment, ideally in the field of security, access management and/or real estate technology
  • Bachelor's degree in business or computer science, or equivalent experience
  • Organized and detail oriented with the ability to think critically and analytically
  • Extensive experience in building reports and dashboards.
  • Hands-on experience with Data Analytics and a curiosity to learn.
  • Hands-on experience with one or more CRM software products (Salesforce.com, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset
  • Ability to multi-task in a SUPER fast paced environment
  • Exceptional verbal and written communication skills to successfully articulate technical product specifications and product value propositions

What You Will Be Doing

  • Coordinates sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.
  • Supports the equitable assignment of territories
  • Works with Sales Leadership to build Rules of Engagement (ROE) and owns process for adjusting as the business needs change
  • Works to ensure all sales organization objectives are assigned in a timely fashion (Territory, Quota, Tools, etc.)
  • Proactively identifies, gains approval for and documents opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement.
  • Partner with Marketing to develop and monitor lead management SLAs, including scoring, routing, notification, and follow up.
  • Ensures that reps successfully use sales enablement tools and content.
  • Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports or assists in the development of new reporting tools as needed.
  • Implements enabling technologies, including CRM, to sales teams. Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data. Works closely with sales management to optimize the effectiveness of the technology investments.
  • Coordinates training of core sales tools to sales, sales management, and sales support personnel in the sales organization supported.
  • Provide input to senior leadership in the development and administration of sales incentive compensation programs.
  • Working with Accounting, Finance, and Human Resources, provides assistance with sales incentive compensation administration on an as-needed basis, or when required to arbitrate or clarify the application of sales compensation program policies and procedures.
  • Directs and supports the RFP process for the organization.
  • Builds peer support and strong internal-company relationships with other key management personnel.

If you’re interested, so are we! Send your resume our way, and we’ll contact you if we would like to move forward.

Traction Guest is a leading developer of cloud-based visitor management systems (VMS) which make hosting visitors effortless, memorable, and safe. At our core, we want to enable organizations with technology. We believe in creating long-term relationships with our clients and growing with them as strategic business partners. We are proud to work with some of the largest brands in the world, spanning 5 continents and 26 industries.

Traction Guest is one of the fastest growing companies in Canada. While growth is a huge focus for us, we also recognize that business can be a force for good - prioritizing profit inline with both people and planet. Our people love working at Traction Guest because we give them the opportunity to grow their careers, give back to the community and create quality in everything we do.

Traction Guest was incubated by Traction on Demand, a leading cloud consulting and application development firm, recognized as a Best Places to Work in Canada for several years running. We have now evolved into an independent global software company, leveraging our inherit expertise in cloud technology, CRM, and data.

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

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