Traction Guest has strong password requirements in place, and passwords cannot be retrieved, only reset. Traction Guest allows for multiple administrators under the same account, preventing the sharing of passwords between multiple users.
Behavioural data including all visitor inputs, date and time of sign in/out, hosts, and location can be exported to .csv format through the Traction Guest UI. Records can also be searched and filtered in the UI itself.
The iPad app is designed to retain data in the event of a connection loss, and will sync all sign-in data upon reconnection. Visitors can still sign in on the iPad when it is offline. Traction Guest supports Guided Access mode to prevent visitors from tampering with the iPad.
Export your sign-in data into a CSV file, including visitor details, time of entry, documents signed, and more. Use the manual export function or set up automatic exports into third-party systems by creating a custom integration using GuestConnect.
This means visitors or users cannot access the platform, notifications are not triggering, or account-wide issues to connect to the iPad. We focus on resolving any Severity 1 matter as quickly as possible. For our Enhanced customer, we offer 24/7 emergency support and, if required, will provide hourly updates until the issues are resolved.
Visitors and users are materially impacted, with 50% of users or visitors not able to access the platform or certain features not functioning. This may include CSV files not uploading correctly, integrations not running smoothly or platform issues related to badge printing. We will respond to Severity 2 cases during business hours and will provide daily updates.
Severity 3 cases are not business critical and can include how-to questions, reporting issues, smaller technical bugs or feature requests. We always love to hear your ideas and feedback. Depending on the complexity, we will do our best to fix the issue in the next release or add it to our roadmap.
New releases are typically available at least once a month. Releases include documentation, ie. release notes including videos to showcase new functionality to all customers.
Traction employees all undergo background criminal checks and sign a NDA upon hire. We do not use consultants/contractors. Traction Guest employees do not have access to customer accounts unless granted by customers.