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The evolution of visitor management

2018-2019 Annual Report

Visitor management is critical to an organization’s security and operations. Technology has moved beyond simply digitizing old processes - like paper logbooks, manual data entry and security services - to a heightened focus on security, data integrity and compliance. With that, Visitor Management Systems (VMS) have become an operational necessity.

This report assesses how the introduction and development of visitor management technology are impacting organizational security, efficiency, data richness and brand perception. It analyzes emerging trends that suggest how visitor management is likely to change and grow in the near future.

The market research was conducted across five continents, various industries and businesses of all sizes. Traction Guest surveyed professionals with an interest in operations, facilities, security and IT to uncover trends and opportunities in the visitor management space.

Survey results include:

  • 89% say VMS creates a safer environment, up from 82% last year.
  • 91% of respondents say a self-check-in system has made their job easier; 35% have seen a reduction in check-in time of more than 40%.
  • 72% report that adding VMS improved visitor feedback. Up from 53% in 2017.

For full results, download the report now.

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